Privacy Policy
Last updated: May 2026
This Privacy Policy explains how Thrivesu ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use our CRM platform and related services.
Data We Collect
We collect the following types of information: (a) Account information such as name, email, and organization details when you register; (b) Communication data from connected channels (WhatsApp, Instagram, Facebook Messenger, Email) that you choose to integrate; (c) Contact information you upload or create within the CRM; (d) Usage data including pages visited, features used, and interactions with the platform.
How We Use Your Data
We use your data to: provide and improve the Thrivesu CRM platform; manage your account and subscriptions; process and deliver communications through connected channels; provide analytics and insights about your business; comply with legal obligations and enforce our terms; communicate with you about product updates and support.
Meta Platform Data
When you connect Meta services (Facebook, Instagram, WhatsApp), we access data through Meta's APIs as authorized by you. This may include messages, contacts, page information, and insights. We process this data solely to provide the unified inbox and CRM functionality. We do not sell or share your Meta data with third parties. You can disconnect Meta integrations at any time from your dashboard.
Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time. Upon deletion request, we will remove your personal data within 30 days, except where retention is required by law.
Your Rights
You have the right to: access your personal data; correct inaccurate data; request deletion of your data; withdraw consent for data processing; export your data in a portable format; file a complaint with a data protection authority. To exercise these rights, contact us at the email below.
Cookies
We use essential cookies for authentication and session management. We may also use analytics cookies to understand platform usage. You can control cookie preferences through your browser settings.
Third-Party Services
Our platform integrates with third-party services including Meta (Facebook, Instagram, WhatsApp), Google, Pinterest, and payment processors. Each third party has its own privacy policy governing the data they process. We encourage you to review their policies.
Security
We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of electronic storage is 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Continued use after changes constitutes acceptance.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
[email protected]